Covid 19 Protocol

Calgary Radiant Heat &       Calgary Cross Connection Test

UPDATE March 1, 2022 - It has been a long 2 years and we want to thank all our customers for helping keep all of us safe at Calgary Cross Connection Test during this challenging time.  Unfortunately, many of our customer's have been directly impacted over the last 2 years, however everyone was able to keep our staff safe.  As many of you are aware, some members of our staff have many underlying conditions that would not help the recovery from Covid should we contract the virus.  

As of March 1, 2022 we will be following the COVID restrictions provided by our city, provincial and federal governments.  Restrictions such as mask mandates have been lifted in other parts of the country such as the United Kingdom over a month ago with positive dataresults.  Other countries such as Sweden, Denmark, Norway, South Africa, many areas of the United States, and more recently Saskatchewan and Alberta, Canada are also lifting restrictions.  This means that we are now in the transition stage of the pandemic to the endemic stage.  Does this mean that we are dropping all precautions?  The answer is no.  Unfortunately Covid may be with us for many months and years ahead.  It does mean that we will be following the guidance provided by our city, provincial and federal governments.  This is not a political choice as there are many different government political views within all these departments and many different health opinions with which these decisions are being made.

New Guidelines:  We will be asking everyone to please, please re-schedule your appointment if someone in your household is sick or has been recently sick in the past 7 days.  Please provide us social distancing.  As most of our work is performed in the mechanical room, please find another room to be in during our service call.  If you are not ready for the transition to the endemic phase, please let us know as special considerations can be made during this time that may help make you feel more comfortable during our service visit.  We will be following the same guidelines we ask of our customers.

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Covid 19 Protocol Acceptance:

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UPDATE:  July 5, 2021- Currently in the City of Calgary there is a bylaw for wearing masks in indoor buildings.  We are continuing our Covid 19 Protocol until further notice.  After some health measures are being relaxed, we will still be practicing Social Distancing and hand sanitizing.  Masking will be as per customer request and/or as per current bylaw's laid out in the City of Calgary. 

April 22, 2021 - Another update from our team:  As new variants take control in Calgary and around the world, we are tying to keep positive.  We continue to provide support for our customers in these difficult times.  We are  following all current health measures in Alberta.  We are hoping that by keeping strong over the next few months, our current situation will be a much brighter future.

UPDATE:  Nov 6, 2020 - As case numbers rise in Calgary and in preparation for the winter months:

We want all our customers to know that the owner's of Calgary Radiant Heat/Calgary Cross Connection Test are following very strict safety protocols during this difficult time both on and off our job sites.  We will not come to your home if we have ANY symptoms outlined by Alberta Health Services.  We are not taking part in social gatherings and have not since the pandemic started.  We have not travelled.  Our bubble consists of only our staff and subcontractors who are also following Alberta Health safety guidelines.  We have not travelled outside of Alberta for many years.  This commitment is to help provide safety to us, our customers and all other Calgarians during these difficult times.

   -  We ask that you do not enter the mechanical room or other area we are working induring our service visit.  We understand that you may be curious as to what we are doing during our service appointment.  However, we cannot properly social distance and even while wearing masks, this is not 100% effective against this virus.  Any questions you require can be discussed on the telephone after our service and/or we can have a discussion outside your home where we can remove our masks with proper social distancing to have a 2 way conversation.       - Mechanical rooms do not have the best ventilation.  It is advised to allow at least an hour or longer after our service visit before entering your mechanical room following our visit.  This allows time for the air to recycle should we have left any germs unintentionally. -  It is appreciated if you also choose to wear a mask in your own home when social distancing as we enter and leave your mechanical room.  This just adds extra safety during our service appointment.                                                                                                                                                                        -  Please notify us if anyone in your home has developed any symptoms of the Covid 19 virus as outlined by Alberta Health services or has come in close contact with anyone who has been diagnosed with Covid 19 and/or if anyone has travelled within the last 14 days in your home.

UPDATE:  Nov 6, 2020 - As case numbers rise in Calgary and in preparation for the winter months:

We want all our customers to know that the owner's of Calgary Radiant Heat/Calgary Cross Connection Test are following very strict safety protocols during this difficult time both on and off our job sites.  We will not come to your home if we have ANY symptoms outlined by Alberta Health Services.  We are not taking part in social gatherings and have not since the pandemic started.  We have not travelled.  Our bubble consists of only our staff and subcontractors who are also following Alberta Health safety guidelines.  We have not travelled outside of Alberta for many years.  This commitment is to help provide safety to us, our customers and all other Calgarians during these difficult times.    

-  We ask that you do not enter the mechanical room during our service visit.  We understand that you may be curious as to what we are doing during our service appointment.  However, we cannot properly social distance and even while wearing masks, this is not 100% effective against this virus.  Any questions you require can be discussed on the telephone after our service and/or we can have a discussion outside your home where we can remove our masks with proper social distancing to have a 2 way conversation.

- Mechanical rooms do not have the best ventilation.  It is advised to allow at least an hour or longer after our service visit before entering your mechanical room following our visit.  This allows time for the air to recycle should we have left any germs unintentionally.

-  It is appreciated if you also choose to wear a mask in your own home when social distancing as we enter and leave your mechanical room.  This just adds extra safety during our service appointment.

-  Please notify us if anyone in your home has developed any symptoms of the Covid 19 virus as outlined by Alberta Health services or has come in close contact with anyone who has been diagnosed with Covid 19 and/or if anyone has travelled within the last 14 days in your home.

What we will do:

  1. We will notify you upon our arrival to your address.   
  2. We ask that you unlock your door at this time.  (Please leave your door closed or wide open.  If door left closed, we will only touch the door handle .  If you leave the door wide open, we will not touch the door. 
  3. Our team members will be sanitizing their hands, putting on protective gloves (where applicable) and a safety mask at this time.  We will also be setting up our tools required in your home. 
  4. Upon arrival at your door, protective booties (where applicable) will be used before stepping into your home.  We will be saying hello during this time to let you know who is entering. 
  5. We can let ourselves through your hallway and down the stairs to your mechanical room.  If everything is prepped by you, we will not need to touch any surfaces outside your mechanical. 
  6. Our services will now be performed for your cross connection control device test or other service that we are scheduled to perform.  Most services are provided in your mechanical room.
  7. Once the testing or service is completed, we will verbally notify you that we are exiting the basement and coming back up the stairs.  We will allow you a few minutes to ensure that your front door has been opened or unlocked. 
  8. Once we are in your front entrance, we will let you know the results of the cross connection test or service.  If the results require further service, we will notify you of parts, pricing, etc.  If agreed upon, we will need to return to our vehicle for parts and tools and the same process will be done as previous. 
  9. We will send your invoice via email.  We will also send your receipt and documentation for your Calgary Cross Connection Test.  All documentation required by the City of Calgary will be forwarded by us, Calgary Radiant Heat/ Calgary Cross Connection Test.                                                                                                                                                                        Thank you.

what you can do :

  1. Please ask us any questions on the phone at this time.              
  2. Please unlock your front door or entrance you provided.  You have the option of leaving the front door wide open or just unlocked.  If you leave it open, we will not touch the door.  If you leave it unlocked, we will only touch the handle.   
  3. Please prepare any people or animals that are in the home to be in an area that provides us with a minimum of 6 - 12 feet to our staff.  If you can be in a separate room, this works even better. 
  4. Please provide us with social distance of at least 6ft or more while we are in your home and entering your home.  The more distance you can provide us is greatly appreciated.          
  5. Please have all hallways and entrances clear of any obstruction, please turn on lights for us to be able to see and have all interior doors wide open for us to enter.  
  6. During the service call, please continue your regular activities.  The cross connection testing takes approximately 15 - 30min to complete.  Longer service times will be provided to you. 
  7. You will hear us call out from the basement once the test is completed and you can either open your front door wide open or just unlocked.  We will wait for your response that everything is ready for our exit.  
  8. Once we are in your front entrance, we will let you know the test results.  If the test passes, we will send you all documentation and invoicing via email.  If the results do not pass, we will explain your options to fix the device and/or replace the device at this time.  If another service is provided, we will let you know the status. 
  9. Please feel free to wash your front door handle handrails or any light switches.  If you choose not to, your home is still safe.  We use sanitizing hand spray often, masks and footwear protection (outside of mechanical room areas) to help provide safety to your home.                                                                                                                                                                           Thank you.

UPDATE:  March 16, 2020 - We are updated our website as things evolve with the pandemic.  We are hoping that the widespread vaccination will allow us a quicker recovery to some type of normal.  Some of our staff are in higher priority groups and expect them to be receiving their first dose within the coming weeks.  With new variants and so much still unknown, we will be following all protocol as listed below.  Please inform us if you have travelled, have been recently diagnosed with Covid, have been in contact with someone who recently travelled or have been in contact with someone who has been recently diagnosed with Covid.  Appointments can either be re-scheduled or alternate PPE worn for emergency services.  We have made it through the past year with everyone's co-operation and consideration, Thank You. 

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